Troubleshooting Tips

If you're having issues with your camera, see the below troubleshooting tips :) feel free to contact us any time at hello@lensycamera.com and we will help!

Click here to view the instruction manual.

Common Issues:

Issue: 'LLL' showing when you turn the camera on
Solution: Camera is out of battery. Charge it using your computer and the included USB-C cable

Issue: Camera won't turn on
Solution: Sometimes external chargers can short circuit the camera. Try resetting the camera by using a toothpick or paperclip to hit the restart button on the bottom of the camera.

Issue: Camera won't show up on your computer
Solution: Try using a different USB-C cable or waiting 2-3 minutes with it plugged in. 


Something else? Contact us at hello@lensycamera.com and we will help troubleshoot!